We build products. We ship Slack workflows.
Alferex is a tech product development studio. We help enterprises deploy custom Slack agents for ticket management.
Ticketping
Your helpdesk, inside Slack.
A full-fledged B2B SaaS that streamlines customer support via Slack — for internal team ticketing and web-to-Slack workflows.
"Your team already works on Slack. Now your customer support does too."
Live weather in your Slack status
Connect once and your status updates with temperature, conditions, and a matching emoji.
When you set a real status—meeting, OOO, focus—we step back. Know more
Studio builds. Enterprise deployments.
From architecture to go-live.
SERVICE 01
Ticketping Slack agent setup
We deploy and configure Ticketping agents in your Slack workspace — routing rules, channels, automations, and team onboarding included.
SERVICE 02
Custom ticket workflows
Need something beyond the defaults? We design bespoke Slack workflows for internal ticketing, web-to-Slack routing, and cross-team handoffs.
SERVICE 03
Product development
From concept to production — we build B2B SaaS products with the same rigor we apply to our own: Ticketping ships on this stack.
Ticketping
Your helpdesk, inside Slack. Chat widget, email routing, API tickets, and AI-assisted replies — all landing in Slack threads where your team collaborates naturally.
- ✓ Internal Slack ticketing for your team
- ✓ Web chat widget → Slack threads
- ✓ Email and API ticket routing
- ✓ AI-assisted replies with human handoff
WHY
Your team already works on Slack. Now your customer support does too.
Every support request lands directly in Slack where your team naturally collaborates. No tab-switching. No context loss. No learning curve.
Need Ticketping in your Slack workspace?
We set up agents, routing rules, and custom workflows for your organization.