// PRODUCT STUDIO

We build products. We ship Slack workflows.

Alferex is a tech product development studio. We help enterprises deploy custom Slack agents for ticket management.

// BUILT BY US

Ticketping

Your helpdesk, inside Slack.

A full-fledged B2B SaaS that streamlines customer support via Slack — for internal team ticketing and web-to-Slack workflows.

"Your team already works on Slack. Now your customer support does too."
Free

Live weather in your Slack status

Connect once and your status updates with temperature, conditions, and a matching emoji.

When you set a real status—meeting, OOO, focus—we step back. Know more

// WHAT WE DO

Studio builds. Enterprise deployments.

From architecture to go-live.

SERVICE 01

Ticketping Slack agent setup

We deploy and configure Ticketping agents in your Slack workspace — routing rules, channels, automations, and team onboarding included.

SERVICE 02

Custom ticket workflows

Need something beyond the defaults? We design bespoke Slack workflows for internal ticketing, web-to-Slack routing, and cross-team handoffs.

SERVICE 03

Product development

From concept to production — we build B2B SaaS products with the same rigor we apply to our own: Ticketping ships on this stack.

// OUR PRODUCT

Ticketping

Your helpdesk, inside Slack. Chat widget, email routing, API tickets, and AI-assisted replies — all landing in Slack threads where your team collaborates naturally.

  • Internal Slack ticketing for your team
  • Web chat widget → Slack threads
  • Email and API ticket routing
  • AI-assisted replies with human handoff
Slack-nativeNo per-seat feesAI + human handoff

WHY

Your team already works on Slack. Now your customer support does too.

Every support request lands directly in Slack where your team naturally collaborates. No tab-switching. No context loss. No learning curve.

// GET IN TOUCH

Need Ticketping in your Slack workspace?

We set up agents, routing rules, and custom workflows for your organization.

© 2026 Alferex Industries Pvt Ltd. All rights reserved.